Our Policy

Our Policy

Welcome to Moon Women Shop!
Thank you for choosing to shop with us. We are committed to providing you with high-quality products and an excellent shopping experience. Below, you’ll find our general policies to ensure clarity, trust, and satisfaction.

1. Shipping Policy

• Processing Time: Orders are processed within 2-3 business days.
• Shipping Duration: Delivery times vary depending on your location. Generally, shipping may take 10-30 days.
• Shipping Fees: Shipping costs are calculated at checkout based on your location and the weight of your order.
• Customs and Import Taxes: International customers are responsible for any customs fees, duties, and taxes required by their country.

2. Return & Refund Policy

• Returns: If you’re not fully satisfied with your purchase, you may return the product within 14 days of receiving it. Items must be in unused, original condition.
• Refunds: Upon receiving and inspecting the returned item, we’ll process a refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account.
• Non-Returnable Items: Some items, such as customized products, gift cards, or personal care items, are non-returnable. Specific exceptions will be noted in the product description.
• Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. Exchange Policy

• We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

4. Privacy Policy

• Data Collection: We collect necessary personal information to process your order, such as name, address, and payment details.
• Data Use: Your information is used solely to complete your order, improve your shopping experience, and, if consented, for marketing purposes.
• Third-Party Services: We work with trusted third-party providers to securely process your payments and manage orders. Rest assured, your data is treated with confidentiality and in compliance with legal standards.

5. Terms of Service

• Product Availability: We strive to keep all products in stock, but availability may vary. If an item is unavailable after your purchase, we will notify you promptly.
• Pricing & Payment: All prices are listed in the currency indicated on the website and are subject to change without notice.
• Age Requirement: By placing an order, you confirm that you are of legal purchasing age in your country.

Contact Us

For any questions regarding our policies or your order, please reach out to us:

Moon Women Shop
Amikam, Israel
Contact Us